RateMyProduct.co.za’s Terms of Service

Last update: 11 August 2018

Welcome to RateMyProduct.co.za. RateMyProduct.co.za is an online product reviews website and ecommerce shopping platform, selling direct to customers and via affiliates.

The following terms and conditions (these “Terms of Service”), govern your access to and use of the RateMyProduct.co.za website, including any content, functionality and services offered on or through RateMyProduct.co.za (the “Site”), by Shaunspeare (Pty) Ltd, as applicable.

Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.

This Site is offered and available to users who are 18 years of age or older. If you are under 18 you may not use this Site or the RateMyProduct.co.za services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request by email to love@ratemyproduct.co.za .

Sellers & Affiliates

Basics

  • Sellers or affiliates can sign up to use RateMyProduct.co.za for buyers to purchase their services or products, or to sell products & services listen on the website for an affiliate referral commission.
  • Each product/service you sell and successfully complete, ratemyproduct will accredit your account with a net revenue of 80% of the purchase amount listed for the purchase. RateMyProduct keeps a minimum of 20% of the amount per transaction (the price being higher on some products, as per RateMyProduct.co.za’s listing fees)
  • The Amount will be visible in your RateMyProduct.co.za balance only once the order is completed.
  • Cancelled orders will have the funds returned to the buyer’s shopping balance.
  • Revenues due to the seller are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete.Verified Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete. Payments are made out weekly directly into the bank accounts as per the details supplied by the sellers.
  • Sellers may promote their Listed Services/Products or any RateMyProduct.co.za content via AdWords, Facebook (and other social media platforms), Gumtree, classified sites, websites, offline, marketing, referral, promos, email and any other way they choose, to increase their business.
  • Sellers may withdraw their revenues using by simply sending a request through their dashboard.
  • Seller’s rating is calculated solely based on the order reviews posted by buyers. High ratings allow sellers to be more trusted and increases their authority and confidence of buyers, they also can qualify to be verified sellers.
  • For security concerns, RateMyProduct.co.za may temporarily disable a seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by buyers, or associating multiple RateMyProduct.co.za accounts to a single withdrawal provider.

Products/Services

  • Products/Services will be declined by RateMyProduct.co.za if they violate these Terms of Service, which includes (but not limited to) the following violations below:
    • Illegal or Fraudulent services
    • Copyright Infringement, Trademark Infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy.
    • Adult oriented services, Pornographic, Inappropriate/Obscene
    • Spam, Nonsense, or Violent products/services.
    • Listed Services/Products misleading to buyers
    • Reselling of regulated goods
  • Listed Services/Products that are removed for violations mentioned above, may result in the suspension of the seller’s account depending on the charge they are guilty of. Keep it clean.
  • Please note that Listed Services/Products that are removed for violations won’t be restored or edited.
  • Listed Services/Products may include pre-approved website URLs listed within the mini-job description box. Listed Services/Products containing websites promoting content, which violates RateMyProduct’s Terms of Service, will be removed without mercy.
    Listed Services/Products must have an appropriate image related to the service offered. Sellers may upload even more than one image which will appear as a slideshow.

Seller Features

RateMyProduct.co.za sellers have access to various features that customize the way their services can be offered.

Shipping, Deliveries & Return

Shaunspeare (Pty)Ltd trading as Ratemyproduct.co.za, is a South African Company with a network of various warehouses, suppliers, vendors and partners in London, South Africa,  United Kingdom, Hong Kong, China and the USA. We are an online e-commerce platform and publishing house, delivering content, value, product reviews, demos, gifts, discounts and activities of your favourite brands worldwide. As South Africans ourselves, we aim to bring products closer to South Africans and also help connect them to information of various brands, through our reviews and ratings.

Can You Ship To My Area?

We Can Ship Our Products To Almost Any Area in South Africa with a valid address, to the nearest post point. We work with the South African Post Office DHL, UPS, Aramex and other various courier companies to deliver to you your package as soon as possible, in save hands.

Free Shipping On Orders Of R399  or above. [South African Rand]

Notes:

Delivery Dates Are An Estimate And Are Not Guaranteed. Next Day Service Is Not Available.

We Are Not Responsible For Shipping Costs Of Any Returns For Pre-Approved International Orders.

“Free Shipping” Explained

We Have Made It Even Easier To Take Advantage Of The Free Shipping Promotion.

This Is How Your Order May Become Eligible For Free Shipping:

For A Limited Time Offer, All Orders R399 Or More Will Qualify For The Free Shipping Promotion!

* Free Shipping Applies For All Provinces within South Africa.

Our Company Reserves The Right To Change Or Terminate The Free Shipping Promotion At Any Time Without Any Notice.

DELIVERY ESTIMATES

  • All Free Gifts Expect Delivery 20 – 30 Working Days.
  • All Laptops Delivery within 7 – 14 Working days.
  • All Local RSA products Delivery within 48 – 72 hours
  • Please note we have warehouses, merchants and suppliers within South Africa and worldwide (UK, USA & ASIA). Please be patient, we’ll send tracking code so you can track your delivery.

OUR GUARANTEE. WE’VE GOT YOUR BACK.

  • 90-Days Refund Policy.
  • 1-Year Warranty on ALL LAPTOPS.
  • Genuine New Products. New Laptops.
  • Verified Website. Secure Online Payments. South African.

 

  • We Are Not Responsible For Shipments Which Are Delayed Due To Causes Beyond The Control Of Our Carriers, Including, But Not Limited To The Following: Acts Of God, Riots, Strikes Or Other Labor Disputes, Air Traffic Control Delays, Disruptions In Air Or Ground Transportation Networks Due To Events Such As Weather Phenomena And Natural Disasters

Great Packing, No Compromise

Wrap The Items On All Sides With At Least 3″ To 4″ Of Air-Cellular Cushioning Material Such As Bubble Wrap To Minimise Movement In Transit. Place The Wrapped Item Inside A Sturdy Outer Box. Accessories That Are Wrapped In Appropriate Amounts Of Cushioning Can Also Be Placed In Any Open Spaces Of The Box. Fill All Spaces With Additional Cushioning So That The Wrapped Item Fits Tightly Inside The Box. If No Open Spaces Exist, Pack Accessories In An Additional Box. Close And Seal Both The Top And Bottom Of The Box With Three Strips Of Pressure-Sensitive Plastic Tape That Is At Least 2″ Wide. Tape All Seams Or Flaps..

Delivery Attempts

The Shipping Courier Will Make Three Attempts To Deliver Your Merchandise And Will Leave A Message Notifying You Of The Attempt. If The Package Is Undeliverable After Three Attempts, The Product Will Be Returned To Our Warehouse. You Will Be Credited For The Price Of The Item, But You Will Not Be Credited For Any Shipping And Handling Charges You May Have Been Charged. If You Refuse Delivery, A Credit Will Be Issued For The Price Of The Product But Not For Shipping Charges (If Applicable). All Credits Will Be Applied To The Payment Method In The Original Order.

Leaving Signed Notes

By Leaving A Signed Note Giving The Courier Permission To Leave A Package At The Door, You Have Relinquished Our Company And The Courier Of Any And All Responsibility For Loss Or Damage.

Oversized Shipments

Due To Their Size, Orders For More Than 5 Items Will Arrive Via Freight Delivery. Tracking Information And Delivery Instructions Will Be Provided Via E-Mail, Once Your Order Ships. You Will Be Contacted By The Delivery Company To Arrange A Delivery Time.

Please Note: To Report Any Damage That Occurred During Delivery, Our Office Must Be Contacted Within The First 48 Hours Of Receiving Your Product. For Your Protection Please Inspect Your Package At The Time Of Delivery And Do Not Sign For Or Accept Any Shipping Container With External Damage.

Order Processing

Orders Shipping Will Be Processed Within 1-2 Business Days. To Protect You As A Credit Card Holder We May Request Additional Information That May Delay Your Order Process. If Additional Information Is Needed You Will Be Notified Via Phone Or Email.

Track My Order

To Track Your Order, Please Click Here. Or You Can Email Us With Your Username And Order Number, Then You Will Receive More Information About Your Order.

Product Warranty Claims

Our Primary Focus Is Quality. We Guarantee That Every Product We Sell Will Stand Up To The Supreme Test – Our Customers’ Satisfaction.

Our One-Year Guarantee Lets You Put Any Product To The Test. If For Any Reason You Are Not Satisfied, Simply Return It Within 90 Days And We’ll Replace It Or Refund The Cost Of The Item (Excluding Shipping And Processing Fees). In Addition, We Will Repair Or Replace Any Product For A Full Year From The Date Of Purchase.

This Covers You For Quality Issues Within The Warranty Period. Every Product Has A Specific Warranty Period. If It Is Not Stated In The Product Listing, Contact Us.

1. Make A Video Or Photo Showing The Issue & Apply After-Sales Service In My Order.

2. We Will Contact You For More Information Or Give You A Response About Your Claim Within 5 Business Days.

3. If It Is Covered Under Our Guarantee; You Will Likely Be Asked To Return The Product To Us. Responsibility For The Payment Of Shipping Charges Is Determined On A Case By Case Basis; Usually The Shipping Costs For Warranty Claims Are Shared Between Us And The Customer.

RETURN POLICY

Exchanges:

If You Would Like To Exchange An Item, We Ask That You Reorder The Item Online And Handle Your Original Purchase As A Return For Refund. This Will Ensure You Receive The Item You Are Looking For In The Event We Are Out Of Stock Before We Receive Your Return.

How To Return Product:

Please Check Your Invoice Date: We Will Accept Returns Of Unused Merchandise In Its Original Protective Packaging Within 30 Days Of Your Invoice Date. Credit Will Be Issued In The Same Form Of Payment Used For Purchase. There Will Be No Refunds Given For Returns Made After 30 Days From Invoice. Please Note That Original Shipping Charges Are Not Refundable.

Please Be Sure To Ship Your Item By Insured, Traceable Mail To The Address Indicated On The Return Form. This Service Is Offered By UPS, USPS, Fed Ex And Other Carriers.

Please Allow A Processing Time Of 7 To 10 Business Days For Refunds. Your Banking Institution May Require Additional Days To Process And Post This Transaction To Your Account Once They Have Received The Refund Information From Us. Please Allow 1-2 Billing Cycles From The Day You Return Your Package For Your Account To Be Credited.

Other Carriers.

Receipt Refusal Of Shipment

Please Note That A Refusal Of Receipt Of A Shipment (Unless Approved In Advance) Is Considered A Return And The Cost Of The Actual Freight To Have The Package Returned Will Be Deducted From Your Refund.

Shipping Error/Damaged Merchandise:

In The Event That We Processed An Order Incorrectly Or Sent An Incorrect Or Damaged Item, We Will Gladly Replace Or Take Back That Item For A Full Refund At Our Expense. Please Contact Us Via Our Online Inquiry Form And We Will Issue You A Return Shipping Label.